Credits back, and payment refunds.
A task-credit release and a payment refund are different events. Contact pawchacha@mifanlab.com with your order or task identifier.
First purchase: seven days, unused credits
For your first successful credit-pack purchase, request a full refund of the amount collected within 168 hours of payment if none of the credits granted by that purchase have been consumed. Support checks the purchase and credit ledger. Later purchases and used packs do not automatically qualify for this goodwill offer. Do not submit passwords, card numbers or sign-in codes.
Delivery failure and delayed tasks
A confirmed technical failure releases the credits reserved for that task. A browser timeout or slow response alone does not prove failure; we check the provider’s final state before settlement or release. Recovery of the same task must not create a second purchase. An AI result you dislike is not automatically a technical failure; report quality concerns for review before starting a paid remake.
Missing credits, duplicate or unauthorized payments
Keep the original order identifier if payment status and your wallet disagree. We verify the existing order and repair missing credits without asking you to buy again. Report suspected duplicate charges or unauthorized transactions promptly. These issues, a service not delivered as promised, and mandatory consumer remedies are not excluded by the seven-day goodwill limit.
How approved refunds are handled
Approved payment refunds are requested through Waffo to the original payment method where supported. The bank or payment network determines when money arrives; we do not promise instant settlement. Refunded or reversed purchases have the corresponding credit grant revoked or reconciled. A technical task-credit return changes your wallet and does not by itself send money back to your payment method. Current checkout availability is shown on the pricing page and depends on payment-provider activation.